Customer service 800# busy for the last 24 hours!

[inthegame]

... and the busy tone is available 24/7.
I needed to change a credit card umber and delay a shipment, but got no response.
Between 1 and 5pm dialed every five minutes...!
Order #'s >
2263604
2263616

[theralogix]

Thank you for your note. The system is not supposed to ever go to busy-tone. It has the capacity to answer hundreds of calls at once and rarely exceeds a dozen calls at once, so it sounds like a long distance phone company issue.

You may do both of those requested tasks online at http://www.theralogix.com/customer very easily. I apologize you have not been able to get through on the telephone, however I can see from the customer service activity logs that there are other calls coming in successfully during that time period you mentioned. Not many calls, so it is not over capacity, and I have no busy signal when I dial (800)449-4447 from this location. I get right to an operator in a few seconds. I have reported the issue to the customer service center, since I reached an operator. Please call your long distance company to report the trouble.

In the meantime, you can make the changes you need online at http://www.theralogix.com/customer

Best in health,
==Paul>
Theralogix

[theralogix]

We have determined that the issue with your fast-busy is a long-distance switching issue that needs to be resolved with your long-distance company, tracing the connection to your phone number. While our end has submitted a trouble ticket on our site, please also submit a trouble ticket on your side. To circumvent the routing issue, you may call the corporate office at (888)899-3899 and although they are closed on the weekend, and please press option 5 to have your call transferred from that office to the Customer Service center.

The reason you were not able to make the changes online (as we determined together) is because it was too close to the scheduled shipment date. I apologize, but since the web site has to synchronize with the warehouse, it disallows late changes online where the synchronization schedule would miss your request. That is why it directed you to phone in your change, although you ran into trouble with the phones.

I'm sure we can get this resolved for you, and again I apologize for the difficulty with the long-distance interconnect.

Best in health,
==Paul>
Theralogix