Disappointed

[karatemom]

I have been trying to get my shippment of Supplments for nearly 3 weeks
now. The people in Customer Service need to be more considerate of
their customers or they will lose them!

[theralogix]

Hello Karatemom,

It was extremely difficult to locate your account, and I apologize for this late posting, but there was no way to match your reported issue without further contact information. No additional details were provided on your message and your e-mail address was not on file. And a direct reply to your e-mail address bounced.

I searched with the customer service manager for three days trying to guess who might have had the kind of problem you were reporting when you first posted.

I can finally attribute your account history to the reported problem with an account information update that occurred with your shipment that just mailed recently. And I also see that you successfully received a shipment in May, shortly after your post here on this board.

I would like to find out more about what happened when you called Customer Service so we can correct any deficiency on our level of service. Now that I am able to match your account information, I will call you personally on Monday.

Best in health,
==Paul>
Theralogix